Privacy Policy

Last update:

When you use our services, we may collect basic information like your name, email address, and usage data to help us improve your experience. We never sell your data to third parties. Any third-party tools we use are carefully selected to ensure your data remains secure.

Privacy Policy

Last Updated: 25 April 2026 PathFinderZA ("we", "us", or "our") respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site www.pathfinderza.com, purchase or use Pathfinder unattended ground security sensors, or use any associated app, cloud portal, or services.

1. Information We Collect

We may collect:

  • Personal Information you provide: Name, email, phone number, billing/shipping address, company details (when you create an account, place an order, or contact support).

  • Device and Sensor Data: When you use Pathfinder sensors and connect them to our services, we may collect technical data such as device ID, installation location (if provided), alert events (e.g., detection timestamps, vibration/seismic readings), battery status, connectivity logs, and firmware version. This data is primarily technical/operational but may be linked to you if associated with your account.

  • Usage Data: IP address, browser type, pages visited, and cookies/analytics data from the Site.

  • Location Data: Approximate location if you enable features in our app or provide installation coordinates.

Note on Unattended Sensors: Pathfinder sensors are designed for security monitoring. They do not intentionally record audio/video or personal conversations unless you integrate third-party components. Data collected is for security event detection and system performance.

2. How We Use Your Information

We use the information to:

  • Process orders, deliver Products, and provide customer support.

  • Operate, maintain, and improve the Pathfinder system (e.g., sending alerts, firmware updates, analytics).

  • Communicate with you about Products, updates, and promotions (you may opt out of marketing).

  • Comply with legal obligations and protect our rights.

3. Sharing of Information

We may share information with:

  • Service providers (hosting, payment processors, logistics, cloud analytics) who are bound by confidentiality.

  • Legal authorities if required by law or to protect safety/security.

  • In the event of a business transfer (merger, acquisition).

We do not sell your personal information.

4. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure, especially for buried wireless sensors exposed to environmental risks. You are responsible for secure installation and protecting your account credentials.

5. Your Rights (POPIA and CPA)

You have the right to:

  • Access, correct, or delete your personal information.

  • Object to processing or withdraw consent (where applicable).

  • Lodge a complaint with the Information Regulator (South Africa).

To exercise these rights, contact us using the details below. We will respond within the timeframes required by law.

6. Cookies and Tracking

Our Site uses cookies and similar technologies for functionality, analytics, and advertising. You can manage cookie preferences through your browser settings.

7. International Transfers

If we transfer data outside South Africa, we will ensure appropriate safeguards are in place.

8. Retention

We retain personal information only as long as necessary for the purposes described or as required by law.

9. Children's Privacy

Our Site and Products are not intended for children under 18.

10. Changes to This Policy

We may update this Privacy Policy. We will notify you of material changes via the Site or email.

11. Contact Us

For privacy questions or to exercise your rights: Email: support@pathfinderza.com